BEWARE OF Arizona Aquatic Gardens!

[125gJoe]

OH Yeah --- 11 days for a reply....

Guess it could be acceptable for some - not me.

Dabbler II, this is your quote:
"the busness is there to serve you but if you don't get satisfaction from your sales man then go to his or her boss don't start ranting till all options have been exhusted."

Dabbler II, I dealt directly with the owner.

 

[slipknottin]

Originally posted by Dabbler II
hey slip read the whole post I just through out some ideas and some wisdom if companys didn't question some complants because of dishonest people they also would be out of business.
the busness is there to serve you but if you don't get satisfaction from your sales man then go to his or her boss don't start ranting till all options have been exhusted.

Any decent company would take a hit in profit to make a customer satisfied. If you create meaningful relationships with customers you are almost guranteed their return business, and they're recommendation of your business to friends and family. You upset one customer, youve not only lost all his future business, but youve lost the business of many people.

Sorry... Im a business major, I love this stuff

 

[Dabbler II]

Call the manager, talk to someone else, mabe your sales guy is new and is still fumbling around, or mabe he is just bad at what he does. hey if some one overcharges you for fixing your car you don't stop with the desk clerk move up the ladder

 

[125gJoe]

Read above posts as you are posting at the same time...

I may have to re-quote... Logging off for now..

I just want to clarify..

 

[CharlyBaltimore]

Originally posted by slipknottin
Remember Joe, you hold the advantage. The consumer always drives the business, not the other way around.

Many companies are still in business despite endless lists of complaints from their customers. When companies get big enough, driving out the competition, they no longer have to satisfy the customer.

(cough)microsoft(cough)

 

[slipknottin]

Originally posted by CharlyBaltimore


Many companies are still in business despite endless lists of complaints from their customers. When companies get big enough, driving out the competition, they no longer have to satisfy the customer.

You mean monopolies? Illegally run corporations? If microsoft was allowed to keep doing what it was doing, its only a matter of time before a decent competitor comes along and takes a large chunk of their market share. Especially all these people that are complaining. The problem in these sort of cases is that the big corporation is using its size as a preventive measure against other businesses. Either by cutting price so it takes a hit and kills competition, or with other methods such as buying competitors, or even really illegal things like sabotage. The NTC stepped in with microsoft as it believed microsoft was a monopoly, they held most of the market share and had little competition. Wether this had any effect on microsoft is another issue altogether...

 

[CharlyBaltimore]

The large companies in this case don't have to be monopolies. Take AT&T for example. They have hundreds of thousands of complaints from customers who were overbilled and then treated unfairly. As one small example, take my worst and final dealing with AT&T. They tried to tell me once that they never received my payment, even though they had already cashed the check, that had my account number written right on it. When I called them on it, I was transferred to someone who would not give me their name and who used offensive language about me personally. What customer service. I will not go back.

Maybe other people are lazy and just don't want to stick up for themselves. Maybe they LIKE getting treated like crap, or maybe it hasn't happened to them (yet). Whatever the reason, companies like this manage to stay in business.

Microsoft is a poor example. They were given a slap on the wrist, nothing more. It is government-approved monopoly, just like the electrical, phone, and cable companies.

 

[ChilDawg]

Umm...AT&T was at one point a monopoly, and probably still feels that it can act that way with impunity.

 

[slipknottin]

Originally posted by CharlyBaltimore
The large companies in this case don't have to be monopolies. Take AT&T for example. They have hundreds of thousands of complaints from customers who were overbilled and then treated unfairly. As one small example, take my worst and final dealing with AT&T. They tried to tell me once that they never received my payment, even though they had already cashed the check, that had my account number written right on it. When I called them on it, I was transferred to someone who would not give me their name and who used offensive language about me personally. What customer service. I will not go back.

Sure they have to be monopolies in order for that to work, you could easily have switched phone companies. If there are enough problems, then they loose massive amounts of market share and need to restructure.

Maybe other people are lazy and just don't want to stick up for themselves. Maybe they LIKE getting treated like crap, or maybe it hasn't happened to them (yet). Whatever the reason, companies like this manage to stay in business.

And the consumers still have the power. Only when a company is a monopoly on a good that you need can they control your decisions.

Microsoft is a poor example. They were given a slap on the wrist, nothing more. It is government-approved monopoly, just like the electrical, phone, and cable companies.

Well, microsoft is hardly govt approved. They did get sued and taken to court and were made to split up. But your right, the only monopolies that exist are govt payed for services.

 

[CharlyBaltimore]

AT&T is getting away with it right now and they are not a monopoly. They have to compete against Sprint/MCI, 10-10 numbers, and wholesalers such as BigZoo.

Fortunately for them, customers don't check their charges and/or don't stick up for themselves if they do find an error. Also fortunately for them, MCI has almost as bad customer service.

This is why I switched to BigZoo. Reliable service, and wholesale minutes at 2.9 cents a minute from any land line in the US. If you call from a pay phone, it goes all the way up to 3.9 cents a minute. And they have never mis-charged me.