So I went to my LFS this past tuesday as I nearly always do (its the day they get new arrivals) and my usual guy isnt there. Some new guy is there. So, oh well, I still have a look around. Then I decided to pickup some more Neon Tetras to replace the 2 I lost a few weeks ago, and 3 Glowlights just because they were on sale and I have room. Also some more plants. Anyway. This is what happened:
New Guy: Hey folks, something I can help you with?
Me: Yes, I need 6 Neon Tetras, and 3 Glowlight Tetras please. I am also going to be getting some plants over there.
NG: What kind of tank do you have?
Me: 55g community tank, medium planted at the moment.
NG: What fish do you have in there?
Me: Community fish. Dont worry, I have schools of both these fish, just adding to them.
NG: Right, but what kind of fish do you have in there besides the tetras?
Me: 4 corydoras, 4 Oto's, and 4 Celebes Rainbows.
NG: Pick something else.
Me: What?...
NG: Tetras dont go with Rainbows, they are semi-agressive.
Me: Umm, no, its cool man. I have had neons in there with them a long time, and I havent seen any aggression. Its cool.
NG: Pick something else, please.
Me: Look man, just bag my fish up, please. I dont want to stand here and debate my fishkeeping with you. Where's Brian? (my usual guy)
NG: Brian is on vacation.
Me: Oh, thats great. Well, just bag my fish up, and I will be on my way.
NG: Fine, but I am not going to warranty them.
Me: Ok chief, your call. Just so you know, John (the owner) is getting a call about this.
NG: About what? Why?
Me: Well, how do I put this without offending you. Ok, how old are you?
NG: 19, why?
Me: Ok, how long have you been keeping fish?
NG: About 3 years. Whats that got to do with how old I am?
Me: Ok. Did you ask me how long I had been keeping fish?
NG: No, i just asked about your tank and what kind of fish you had in it.
Me: Right. So when you did that, did it occur to you that maybe I had been at this awhile? That maybe I did my homework, and knew perfectly well what could and couldnt be kept together?
NG: Whats your point? Tetras cant go with rainbows.
Me: (sigh, deep breath) Yes, they can. And my point is, you dont own this store, you dont even manage this store. You are here to help me, not tell me what fish I should or should not buy. You are not as well informed as you believe yourself to be, nor trained as well as you should be. I have been shopping at this store since it opened in 1999, and ive spent close to $2000 here in the past 4 years. You have no right or reason to tell me what to buy or what not to buy. You also dont have the authority to void the warranty on my fish. (he didnt, as only the owner makes that call, and sadly he wasnt there) In addition to all that, I know **** well what fish are good tankmates and if I am unsure, I do my research before I come in to buy. Now, my advice to you is this: If someone asks for your opinion, offer it. Or, if you just feel compelled to offer your opinion, then ask something along the lines of, "Sir, would you like my opinion on this species?" and if the customer says, "Yes, Mr. LFS helper, please share your wisdom." Then by all means. Otherwise, keep your head down, your mouth shut and do your job. Now bag up my fish, please I need to get going. If you have a problem with my buying these Tetras, by all means, take it up with John next time you see him and be sure and tell him my name. It's Rob by the way.
NG: Ok sir, no need to get upset. Just a second while I grab a container and net, ok?
Me: No problem. Thanks, and I am sorry if that came out harsh, man.
Well that was fun. I was in a bad mood anyway, and I kinda felt bad once I left. I called John the next day and they had talked and he appoligized to me. He offered me a store credit on the amount of my purchase that day and I thought that was nice of him. Never did catch that kid's name though. Just thought I would vent and share that with you guys. Think I was too harsh on him? Think I was spot on? Let me know. Thanks.
New Guy: Hey folks, something I can help you with?
Me: Yes, I need 6 Neon Tetras, and 3 Glowlight Tetras please. I am also going to be getting some plants over there.
NG: What kind of tank do you have?
Me: 55g community tank, medium planted at the moment.
NG: What fish do you have in there?
Me: Community fish. Dont worry, I have schools of both these fish, just adding to them.
NG: Right, but what kind of fish do you have in there besides the tetras?
Me: 4 corydoras, 4 Oto's, and 4 Celebes Rainbows.
NG: Pick something else.
Me: What?...
NG: Tetras dont go with Rainbows, they are semi-agressive.
Me: Umm, no, its cool man. I have had neons in there with them a long time, and I havent seen any aggression. Its cool.
NG: Pick something else, please.
Me: Look man, just bag my fish up, please. I dont want to stand here and debate my fishkeeping with you. Where's Brian? (my usual guy)
NG: Brian is on vacation.
Me: Oh, thats great. Well, just bag my fish up, and I will be on my way.
NG: Fine, but I am not going to warranty them.
Me: Ok chief, your call. Just so you know, John (the owner) is getting a call about this.
NG: About what? Why?
Me: Well, how do I put this without offending you. Ok, how old are you?
NG: 19, why?
Me: Ok, how long have you been keeping fish?
NG: About 3 years. Whats that got to do with how old I am?
Me: Ok. Did you ask me how long I had been keeping fish?
NG: No, i just asked about your tank and what kind of fish you had in it.
Me: Right. So when you did that, did it occur to you that maybe I had been at this awhile? That maybe I did my homework, and knew perfectly well what could and couldnt be kept together?
NG: Whats your point? Tetras cant go with rainbows.
Me: (sigh, deep breath) Yes, they can. And my point is, you dont own this store, you dont even manage this store. You are here to help me, not tell me what fish I should or should not buy. You are not as well informed as you believe yourself to be, nor trained as well as you should be. I have been shopping at this store since it opened in 1999, and ive spent close to $2000 here in the past 4 years. You have no right or reason to tell me what to buy or what not to buy. You also dont have the authority to void the warranty on my fish. (he didnt, as only the owner makes that call, and sadly he wasnt there) In addition to all that, I know **** well what fish are good tankmates and if I am unsure, I do my research before I come in to buy. Now, my advice to you is this: If someone asks for your opinion, offer it. Or, if you just feel compelled to offer your opinion, then ask something along the lines of, "Sir, would you like my opinion on this species?" and if the customer says, "Yes, Mr. LFS helper, please share your wisdom." Then by all means. Otherwise, keep your head down, your mouth shut and do your job. Now bag up my fish, please I need to get going. If you have a problem with my buying these Tetras, by all means, take it up with John next time you see him and be sure and tell him my name. It's Rob by the way.
NG: Ok sir, no need to get upset. Just a second while I grab a container and net, ok?
Me: No problem. Thanks, and I am sorry if that came out harsh, man.
Well that was fun. I was in a bad mood anyway, and I kinda felt bad once I left. I called John the next day and they had talked and he appoligized to me. He offered me a store credit on the amount of my purchase that day and I thought that was nice of him. Never did catch that kid's name though. Just thought I would vent and share that with you guys. Think I was too harsh on him? Think I was spot on? Let me know. Thanks.