I've had AT&T for at least 10 years.....since I had a "bag phone" in the car. I also live in the boondocks and because of the valleys and mountains, AT&T has perfect service and verizon has none. Whenever my boys were with their friends, the friends mothers called my boys on AT&T because their kids had no cell service. I've had very few issues myself. I also handle the Premier account for about 20 phones at work. Ported most of them from Verizon. Until just about a year ago, I had a business account rep that would set up my new accounts, port phones, order phones....whatever I asked....and it was mostly done via email with him. Piece of cake! Not anymore. Now I have to go on line and do everything myself. It's been very frustrating many times. There's a guy who works for my account rep that's been terrific. And I have to say, he agrees that the AT&T online customer service is awful. Now if I encounter a problem on the Premier site, I call premier customer care and I have to say, that 100% of the time they have been terrific. I wonder how verizon's customer care is? But in any case, I'm not switching providers.