Heater question....

I always unplug my heater because my BF yells at me and says I will get electrocuted!!:eek3: But I always had it in the back of my mind that it would shut off by itself. I am sorry it happened to you but the info is invaluable.

Thanks
 
Hooked Newbie said:
Contact Marineland directly. The LFS is their customer and would be the only one hurt by accepting a direct return. Since it's a product problem, the manufacturer should shoulder the burden IMHO.

Call us at 1-800-322-1266, 7:30 a.m. to 5:30 p.m. Eastern Time.
http://www.marineland.com/sites/Marineland/CustomerService/ContactUs.aspx?id=1814
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Thanks HN. I of course, did not keep my receipt so I hope they will be merciful!

jackiomy said:
I always unplug my heater because my BF yells at me and says I will get electrocuted!!:eek3: But I always had it in the back of my mind that it would shut off by itself. I am sorry it happened to you but the info is invaluable.

Thanks
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Yeah, my hubby is always swalking about that too, but I guess I was feeling dangerous tonite! :lipssealedsmilie:
 
Well, I called Marineland today and they are sending a replacement heater. (Thanks for the phone number Hooked!) I have learned my lesson and will make sure heaters are unplugged before I start water changes! Chalk this one up to stupid mistakes! :headshake2:
 
noodles62 said:
Well, I called Marineland today and they are sending a replacement heater. (Thanks for the phone number Hooked!) I have learned my lesson and will make sure heaters are unplugged before I start water changes! Chalk this one up to stupid mistakes! :headshake2:
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Cool! It is great to hear when companies will stand behind their products.
 
Yeah, they were pretty great; didn't ask a whole of questions and didn't ask for a receipt or even for the return of the damaged product! Just took my info and said they would send one right out! Great customer service in my book........
 
noodles62 said:
Well, I called Marineland today and they are sending a replacement heater. (Thanks for the phone number Hooked!) I have learned my lesson and will make sure heaters are unplugged before I start water changes! Chalk this one up to stupid mistakes! :headshake2:
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Outstanding! Glad to hear that they are making it right. These are the types of companies that I go out of my way to do business with.
 
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