Yeah... it is all about the mindset of the people involved here. Customers that are just grabbing the fish for a tank with no though have been led to believe that they are JUST fish. Because the fish cannot whine and make noises when it is ill they think it has no ability to feel pain. There is no interaction between the person and the fish. (Little do they know that you CAN train fish to eat out of your hand). As for the store employees that is another issue. Often we are frequently served by staff that are given a close to minimum wage job and because such they don't care because they feel they are not paid enough to care. That goes down to their work ethic too but that is a whole other rant.
I am spoiled by my LFS... they have a 72hour guarentee, they chat with most of the customers about their tanks and inhabitants, have a sign in the store that states they will not sell ANY pet to a minor without a parent or guardian present, order what I specifically want and also by sex and guarantee that as well. And the manager is probably one of the most knowledgeable in the fish industry in the whole city.
I am spoiled by my LFS... they have a 72hour guarentee, they chat with most of the customers about their tanks and inhabitants, have a sign in the store that states they will not sell ANY pet to a minor without a parent or guardian present, order what I specifically want and also by sex and guarantee that as well. And the manager is probably one of the most knowledgeable in the fish industry in the whole city.