I wasnt complaining that she asked me the basics. I knew she would, and I am glad she did. That is a plus on their part, to make sure I didnt miss something. But to say you have gotten a lot of complaints about cannister filters?? And I just felt that the tone wasnt their, almost as if here we go again another problem. They are in customer service and honestly they should understand someones frustration. You read a lot of hype on a product, and to be honest yes I am a tad dissapointed, 130 bucks is hard earned money. I havent given up on the product. I am just expressing how I feel at the moment.