my visi therm after the water change

fwiffo...

I wouldn't let this one issue put you off of the stealth heaters. Many of use have used them for years, and this is the first time I have ever heard of this happening. On the other hand, I see threads talking about other brands/models... especialy glass heaters... breaking all of the time.
 
Have you heard from them?

I actually have a Stealth heater that started getting some of those bubbles, but it never melted through completely.......I suppose I should email them about replacing it. :) I keep forgetting though.......
 
dont get me wrong. if i were to buy a new heater it would be the stealth heater. we are at a holiday time. shipping is really slow.

Hello and sorry to hear about your heater! Please send your name, address and phone number for replacement.
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lol it did say replacement i looked at it quickly.
 
It's one of those things....not every one that comes off the line is perfect. If there were no lemons, everything would be really expensive. But, a good company seeks to minimize the number of lemons w/o sacrificing affordability.

This is where a good warranty comes in handy.

Given their track record, there's no reason to be upset or disappointed in the product as as whole unless they fail to replace it.
 
I don't even have heaters... Don't need them all tanks stay at 78. Lucky me!!
 
Que said:
Now I know why I unplug my heaters during water changes even tho they're supposed to shut off.

Thanks for showing us.

Q
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Same here. I have everything on a power strip,except lights, and just switch everything off.
 
Same here. I even cut the lights and remove the fixture and glass canopy my basement has overhead florescents that light up the room.
 
its in the water. it just burned though the plastic and dropped into the tank.

It's one of those things....not every one that comes off the line is perfect. If there were no lemons, everything would be really expensive. But, a good company seeks to minimize the number of lemons w/o sacrificing affordability.
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well i always thought they had a warranty no problems. when you read the paper it does sound a little iffy.

at any time from the date of original purchase aquairum systems will repair or replacem at its option any vis therm stealth heater which is deemed defective in workmanship or materials. please return the unit postage paid tother with cash register receipt to..... the product will be repaired or replaced with no charge for labor or materials. the purchaser will assume all responsibility for mailing charges to and from the dealer.
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i thought i was going to have to pay to send it back and get it back. wait forever and so on. one of the reasons why i emailed. also worried they were going to say defective but user error.
 
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