Wouldn't she be able to add a bacteria agent to the tank? I can't remember the exact name, but my LFS suggested a live strain of bacteria be added to my tank as I was setting it up.
I bought it off of someone, and made the mistake of not taking his gravel. The guy hadn't cleaned his tank in ages, and it showed. I thought fresh gravel would be just perfect, instead of the disgusting mess he had. BUT, I threw away all that active bacteria in the tank.
I didn't have a lot of time to cycle my tank, as I would have lost all the fish that also came with it. So I came to the conclusion (after loads of discussion) to add a bacteria strain to the tank.
It REALLY did the trick in my tank. Everything cycled quickly, and completely. I'm now doing partial water changes to get my nitrates level down. My tank was saved.
I would try to find a reputable (not Petco or Walmart) fish store, and talk with them about adding bacteria to the tank. The bacteria that I bought was liquid form, and was kept refridgerated.
Does anyone else have experience or knowledge about adding bacteria to your tank when starting off?
Joe