carpediem said:The LFS is really the one at fault IMO and I'll tell you why...
Let me take this a step farther, if I may.
If the LFS is a chain store, the specific responsible party isn't the person working the fish area ... unless that person is the manager of that department.
The manager of the department is given several goals, mainly sales quotas, all boiling down to selling $x of merchandise, in this case live fish.
And above him, there are multiple layers of management, all reporting upwards and receiving goals and quotas.
So don't be too harsh on the person who's doing the actual selling. It's a very real possibility that the management wouldn't appreciate him doing anything at all that would cut into sales ... and would likely not provide any training to deter sales. I can even foresee a person doing too good of a job of educating customers, and the sales figures going down, and the pointy-haired boss gets called in, and Lundberg wants his f'n TPS reports ... all resulting in the well-meaning employee being "corrected."
Thus a reason to shop at an LFS, when possible, where the information is more geared towards a love of the hobby than figures generated by an Excel workbook
