because folks working their butts off for long hours at thankless jobs for lousy pay aren't exactly the happiest, most content people all the time. they're usually not so educated also, otherwise they probably wouldn't be stuck in such dead-end jobs where a conveyor belt drops something in the end of a truck and your job is pick up box... put box on top of other box... hope boxes don't fall. then there's some of the death trap equipment that actually eats a percentage of packages also....I'm in Australia, but can I ask.. If you mark fragile, why does it get more abused?
but, hey... some folks think it's safe to pay minimum wage to the least educated, youngest allowed by law individuals and make them hustle their butts off and comply to our every demand and think nobody's spitting in their food when they come back without a receipt and demand more food, too. :screwy: