Lorna,
I live close enough to pick up my TBS LR in person. I've seen them putting together the packages and watching them prep everything for shipping is amazing!! Trust me when I tell you they do everything humanly possible to insure customer satisfaction, quick shipping and excellent product.
One thing to consider though..........
Much of the "stuff" that's attached to the LR will die off or recede over time. Others will grow very well. I've found that after 6 months my LR looks much diffferent that it did when I first got it. The small white/pink amemones can often get quite large and move around the tank. Some stay small and stay in one place. You also must consider hitchhikers. I would spend quite a bit of time, poking and cleaning as best as you can before you put it in your tank. Right now I have a mantis shrimp in my nano along with about 20 hairy legged crabs. Little by little, I'm removing the crabs. The mantis shimp is going to have to go as well. On the other hand, I also have some nice small star fish and some other interesting critters.
All considered, I'm very happy with TBS.