This lady is crazy.....

Not only should she not get her money back, I'd accuse of her being cruel to those fish by leaving them to die at the post office.
She should have emailed you to let know there's a problem that she can't pick up the fish for some reason or they haven't arrived yet./ are lost/.And that problem better be some kind of emergency.
 
I'll bet the package started to reek... I don't get people, if she wanted to wait until the time was more convenient or whatever the case, why didn't she just go to the LFS?
 
I like the idea of involving her local animal cruelty officer! Certainly this qualifies as animal neglect right? I wish fish had more clout in the minds of most people.
 
I like the idea of involving her local animal cruelty officer! Certainly this qualifies as animal neglect right? I wish fish had more clout in the minds of most people.

To fish people, yes, that's disgusting as all "heck", but you are unfortunately right with your last statement. Fish are seen as disposable objects and possessions more than companion animals to most of the rest of the world...and thus this probably doesn't legally qualify as neglect.
 
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