Nope, not correct. By providing reputable sources specifing what represents a cycled tank, the LFS requiring a non cycled tank would lose. This would be reinforced by taking a sample yourself by going to the store before court. I'd walk in, tell them you're taking a sample, and take it. It may technically be theft, but you're stealing water. No cop (at least in the US) will nail you for that, if you stick around. I'd just leave, even if the store insisted that you stay. By providing impartial reputable sourse of what a properly cycled tank is, the stores policy, the danges of a noncycled tank (again from a good source), and possibly they're cycled tank water posessing the forbidden chemical, you've got a slam dunk. Either they are holding you to an impossible standard, and even if they would, the LFS had faulty water as well, and THAT is what likely killed them.
Also, the LFS saying that the policy is clear shouldn't work either. It is obviously wrong, a typo, and the above mentioned sources demonstrate. It should be acceptable to say that a reasonable person could assume the sign was incorrect. And that actually happened to be the case here.
If that's the case, anyone want some of my tapwater? It's 5ppm out of the tap.
I agree 100% with you. A store should resolve the problem. That's not necessarily getting something in return. Yes, an additional discount or credit would have been nice, but it would not solve your problem. It probably would have changed your opinion of the store to be a bit more favorable though.
Don't. You're being factual. This is what happened. This is how they dealt with it. Personally, were I to live in Buffalo this thread would have me avioding the store until I needed to go there. But I would not blacklist it, only push it further down the list. You live with your mistakes in the service industry, and they will. But by mentioning how they fixed it you've done the responsible thing and basically allowed their side. It's a well rounded post.
It KILLS how FRIEKIN' DUMB people at pet store can be!!!!! I went to a pet store yesterday to look at their bearded dragons and there were some that were probably barely reaching 4 inches long and she said they were ABOUT EIGHT MONTHS OLD!!!!!!!!!! PPPPHHHFFFTTTTT!!!!!!!!!!!!!!!!!!!!!! They were for sure 2-3 weeks old, not EIGHT MONTHS!!! BIG DIFFERENCE THERE!!!!!!!!!
