UGH!!! after answering the same question for the 4th time, I finally slammed the phone down........ :rant:
anybody ever phone Dell??
- Thread starter Dangerdoll
- Start date
I ordered a new hard drive from them, turns out they never included the install software I need for it. 
I've been in this nightmare for too long! :mad2
I've been in this nightmare for too long! :mad2
have you tried finding the software online? I had to wipe my entire hard drive clean and start from scratch. I didn't have all of the drivers I needed so I just went to the products web sites and searched for them. It may work if you go to dells' site but might not. At least you don't have to talk to someone that isn't very helpful. You could also ask for a supervisor/manager and write down names of the people you talk with, document everything CYA. Cover your a.
See? I've bought tons of stuff from them and have had nothing but perfect interactions. I even had a problem with a CD burner and they had a guy here the next day with a replacement.
Guess I'm just special :laugh:
Guess I'm just special :laugh:
My Dell story -
When I first moved up here, I had no computer, but my office uses Dells so I though hey! I'll get a Dell too. So I go online and put together an awesome system, throw in a UPS and printer too - grand total $3500 (canadian) and a six week wait. I thought it was a little pricey, but took the leap anyway.
A couple days later, I get an email from someone in their financial department asking for a record of employment. "What the heck?" I asked. I called the guy up (no mean feat either) and asked him about this employment thing. "Just to prove that you're employed and have a permanent residence." Alright, go talk to the HR woman in my office, she prints up a nice letter with all the info and I fax it away.
One of the cool things I thought about Dell is their order tracking feature. So daily I checked my status. And then roughly a week after the initial order, it was cancelled!! So I call Dell (again no mean feat, thanks to time changes, I had to call while at work), get put on hold for about an hour, then I get to speak to the village idiot of customer service. After a lengthy battle of "I don't knows," and "Ok, what is your problem?" he comes to the conclusion that No, he doesn't know why my order was cancelled. Ok, fine. "Can you un-cancel it?" "Oh yeah! For sure!" he says. "Great! Do it," I reply. An hour and a half from when I first picked up the phone, my order is apparently back on track.
I continue my daily order tracking, it takes a couple days for the order to show up on my account, and when it did, I just about fell over. Somehow, Dell managed to yes, put a computer on my order, but the wrong one, and almost double the price. Oy! So I get all my papers in order and settle in for a long call. Another hour on hold til I got to talk to a human. I explained my situation to the person, with every bit of detail that I had. At the end of my schpiel there's a dead silence for 30 seconds. Then, "So what is your problem, ma'am?" Must control tongue!! I explained it all very slooowly, made sure the person was following along, and this time I got an answer!! "Ok, ma'am what I need to do is cancel this order, then I'll need you to go online and reorder your system." And I thought to myself, rinse and repeat? HECK NO!! I politely said, yes please cancel my order, and no, I will not be placing a new order, either. He sounded genuinely saddened by this, but did as I requested.
A week later, the printer and UPS showed up at my door. Well, isn't this interesting, I thought to myself. I decided to wait and see if Dell would notice my having these. In the mean time, I went and bought a computer from the local computer store, $2300 for a better machine
and it only took a 4 days to assemble. Three months it took for Dell to call about the printer and UPS. By this time, I had everything hooked up and working at home. "Yup I have a printer and UPS. Nope, you can't have them back." A month later, I get an invoice for the printer and UPS. Grand total $171 CDN. The printer originally was supposed to be free with a computer purchase, then a discount on the UPS. Well, I got the printer free, and a good UPS. YAY, lol.
Lesson learned.
When I first moved up here, I had no computer, but my office uses Dells so I though hey! I'll get a Dell too. So I go online and put together an awesome system, throw in a UPS and printer too - grand total $3500 (canadian) and a six week wait. I thought it was a little pricey, but took the leap anyway.
A couple days later, I get an email from someone in their financial department asking for a record of employment. "What the heck?" I asked. I called the guy up (no mean feat either) and asked him about this employment thing. "Just to prove that you're employed and have a permanent residence." Alright, go talk to the HR woman in my office, she prints up a nice letter with all the info and I fax it away.
One of the cool things I thought about Dell is their order tracking feature. So daily I checked my status. And then roughly a week after the initial order, it was cancelled!! So I call Dell (again no mean feat, thanks to time changes, I had to call while at work), get put on hold for about an hour, then I get to speak to the village idiot of customer service. After a lengthy battle of "I don't knows," and "Ok, what is your problem?" he comes to the conclusion that No, he doesn't know why my order was cancelled. Ok, fine. "Can you un-cancel it?" "Oh yeah! For sure!" he says. "Great! Do it," I reply. An hour and a half from when I first picked up the phone, my order is apparently back on track.
I continue my daily order tracking, it takes a couple days for the order to show up on my account, and when it did, I just about fell over. Somehow, Dell managed to yes, put a computer on my order, but the wrong one, and almost double the price. Oy! So I get all my papers in order and settle in for a long call. Another hour on hold til I got to talk to a human. I explained my situation to the person, with every bit of detail that I had. At the end of my schpiel there's a dead silence for 30 seconds. Then, "So what is your problem, ma'am?" Must control tongue!! I explained it all very slooowly, made sure the person was following along, and this time I got an answer!! "Ok, ma'am what I need to do is cancel this order, then I'll need you to go online and reorder your system." And I thought to myself, rinse and repeat? HECK NO!! I politely said, yes please cancel my order, and no, I will not be placing a new order, either. He sounded genuinely saddened by this, but did as I requested.
A week later, the printer and UPS showed up at my door. Well, isn't this interesting, I thought to myself. I decided to wait and see if Dell would notice my having these. In the mean time, I went and bought a computer from the local computer store, $2300 for a better machine
and it only took a 4 days to assemble. Three months it took for Dell to call about the printer and UPS. By this time, I had everything hooked up and working at home. "Yup I have a printer and UPS. Nope, you can't have them back." A month later, I get an invoice for the printer and UPS. Grand total $171 CDN. The printer originally was supposed to be free with a computer purchase, then a discount on the UPS. Well, I got the printer free, and a good UPS. YAY, lol.Lesson learned.
I've never had a problem with them either, well when we had our laptop. We had that next day in home service package with it, and not only were they really helpful on the phone, but we always had a guy in the house the next day to fix it. Plus, it was always the same guy, so he knew what the history was. On a few times the bird popped off a few keyboard keys or the mouse button was sticking, and they would just replace the entire top with a new setup. I was pleased.
Of course, if you're calling after their local business hours you get transferred to the India base and then it can be hard because of their accents.
Of course, if you're calling after their local business hours you get transferred to the India base and then it can be hard because of their accents.
IMO, ive never seen a company that had good tech support that could answer the more challenging questions.
Of course, I usually cause these challenging situations, and I fix them...
Weve had three dell laptops, and everyone has had significant problems.
Of course, I usually cause these challenging situations, and I fix them...
Weve had three dell laptops, and everyone has had significant problems.
yeah, this is my last resort N8, I tried the downloading thing yesterday and it still doesn't work..... I am at my wits end and now since having a deep scratch in my OS disk, I'm 1000% more peeved.... this computer has me right on the edge these days! (I will do the name thing though, haven't tried that before) I'm on my way to phone microsoft and see what they can do for me.N8DOGG said:
I have only bought my PDA from them. I had a slight error with them and my credit card but they got everything fixed up right, so not too big of a problem. Errors happen but it is when they won't help you with errors that I hate things, that is part of the reason I will never buy another Ford.