AquariumPlants.com
- Thread starter Roan Art
- Start date
I have ordered twice from aquariumplants.com and was satisified with both purchases. They're a very small facility but it's unussual that they aren't responding.
Where are you getting these names? Most of them are not even listed on APs site, even in the section "coming soon", which has been there for several months. Why are you looking for those in particular? Some I have even never heard of. There are more common variations of many of those plants. I actually carry in stock more unique plants than anyone else on the internet. Right now I have some tank grown, thick Glossostigma mats that were supplied to me by a hobbyist. I have enough to cover the bottom of a whole 55 gallon tank. I also have emersed grown 6 x 12 mats imported from Asia. There may be a couple other plants on your list I have.
Len, len, Leonard.... that was two or three years ago, you complained the plants were too small even though I gave you twice as many plants as what you ordered and paid for... but I still offered to give you your money back or send you even more plants and you told me not to bother. Will I ever be able to do anything to make it up to you or hear the end of this? Truthfully Len, you ordered one plant specie from me, not even meeting my minimum order, and you felt the plants were too small. I think you were offended that I sent you these small plants considering how well known you were here, and you will never let me forget it. You will not let me "make it right" and you will not forgive me for this error. I think I have known you in this forum since I helped start it several years ago. Probably only RTR has known me longer than you have. I think you were even around when I moderated RK aquaria. I get attitude somethimes when people get very impatient or demanding for something that seems trivial to me. That is a fault I have and I realize is not good for customer service. I am working on that. I was frankly surprised how you reacted, and continue to react three years later. I will still give you your money back...for the third time.
Dave... I am sorry your experience was not up to your satisfaction. I am sorry if things were not handled the way you wanted. I do not remember the circumstances so I can not comment on it. I have been doing this online since 1999, if everyone agreed with you I would not be in business, but thats no excuse if you were not happy. If you were not happy I did something wrong and hopefully I can do better with other people.
There are many interesting plants. Hundreds. Some are what people consider rare and some are interesting man made hybrids. In the April issue of Aquarium Fish Magazine I have a feature article about these hybrids with some great pictures. The issue is mailed out in Febuary.
Len, len, Leonard.... that was two or three years ago, you complained the plants were too small even though I gave you twice as many plants as what you ordered and paid for... but I still offered to give you your money back or send you even more plants and you told me not to bother. Will I ever be able to do anything to make it up to you or hear the end of this? Truthfully Len, you ordered one plant specie from me, not even meeting my minimum order, and you felt the plants were too small. I think you were offended that I sent you these small plants considering how well known you were here, and you will never let me forget it. You will not let me "make it right" and you will not forgive me for this error. I think I have known you in this forum since I helped start it several years ago. Probably only RTR has known me longer than you have. I think you were even around when I moderated RK aquaria. I get attitude somethimes when people get very impatient or demanding for something that seems trivial to me. That is a fault I have and I realize is not good for customer service. I am working on that. I was frankly surprised how you reacted, and continue to react three years later. I will still give you your money back...for the third time.
Dave... I am sorry your experience was not up to your satisfaction. I am sorry if things were not handled the way you wanted. I do not remember the circumstances so I can not comment on it. I have been doing this online since 1999, if everyone agreed with you I would not be in business, but thats no excuse if you were not happy. If you were not happy I did something wrong and hopefully I can do better with other people.
See, that is the unspoken but implied who knows what... Most people do not have a problem with my shipping policy. They place the order, it ships out the following week UPS 2nd day. So when you are wondering why... I don't want to re hash the circumstances, whatever the problem was I take responsibility for it, and I apologize.
There are many interesting plants. Hundreds. Some are what people consider rare and some are interesting man made hybrids. In the April issue of Aquarium Fish Magazine I have a feature article about these hybrids with some great pictures. The issue is mailed out in Febuary.
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Robert,
I am SO glad you stumbled onto this discussion and I really welcome your input --
I gathered the names doing research on Papua New Guinea and Australian flora. Some of those plants, like like Aponogeton bullosus, I read have either never been propagated sucessfully or were never brought back from their native habitats. Trouble is, I don't really know which ones because there is differing information in that respect.
I have (finally and just yesterday!), found a picture of Aponogeton bullosus. Now, I'm sure that that plant is not available -- but I must interject that some of the plants that I read were not available are listed on the AP site! -- but at least I have a picture and can find something that looks as close to it as I can.
As to why I want them -- Papua New Guinea biotope. Here's a quote from the email I sent to AP:
I assumed the plants I did find that you had listed were for the biotope section you were putting in. Which, by the way, I think is an AWESOME idea -- so long as it's just not cichlid or amazon stuffs only
My mission is to source an Aponogeton that looks as close to that as possible.
Can you tell me when the "new arrivals" will actually be in stock? I've 3x75g tanks to fill with wondrous PNG-type plants over the next few weeks. It's also entirely possible that others on the Rainbowfish Mailing List may be interested as well.
Roan
(Eileen Kortright)
I am SO glad you stumbled onto this discussion and I really welcome your input --
I'm not surprised some are not heard of, I can't even find pictures of some of themRobert H said:
I gathered the names doing research on Papua New Guinea and Australian flora. Some of those plants, like like Aponogeton bullosus, I read have either never been propagated sucessfully or were never brought back from their native habitats. Trouble is, I don't really know which ones because there is differing information in that respect.
I have (finally and just yesterday!), found a picture of Aponogeton bullosus. Now, I'm sure that that plant is not available -- but I must interject that some of the plants that I read were not available are listed on the AP site! -- but at least I have a picture and can find something that looks as close to it as I can.
As to why I want them -- Papua New Guinea biotope. Here's a quote from the email I sent to AP:
". . .Three of the plants in question are Marsilea angustifolia, Hydrocharis dubia and Limnophila aromatica. I'd also like to know if you were planning on Aponogeton bullosus or Isoetes sp.?
The plants I am searching for are the endemic ones found in and around the Ajamaru Lakes system in Irian Jaya, specifically Lake Sentani and Lake Ifanten . The closest I seem to be able to come to a plants list are those found around the the Sepik River area in Northern Indonesia."
The plants I am searching for are the endemic ones found in and around the Ajamaru Lakes system in Irian Jaya, specifically Lake Sentani and Lake Ifanten . The closest I seem to be able to come to a plants list are those found around the the Sepik River area in Northern Indonesia."
I assumed the plants I did find that you had listed were for the biotope section you were putting in. Which, by the way, I think is an AWESOME idea -- so long as it's just not cichlid or amazon stuffs only
Common variations are fine if the real ones cannot be had, however I want them to look as close to the real thing as possible. Thus explains my search for a picture of the elusive Aponogeton bullosus:
My mission is to source an Aponogeton that looks as close to that as possible.
No argument from me there! Best selection I've ever seen on the internet, hands down.
Can you tell me when the "new arrivals" will actually be in stock? I've 3x75g tanks to fill with wondrous PNG-type plants over the next few weeks. It's also entirely possible that others on the Rainbowfish Mailing List may be interested as well.
Roan
(Eileen Kortright)
Just to set the record straight. The shipping policy requires a signature unless it has recently changed. I do not work in an office and my wife's place of employment does not allow her to recieve packages. Additionally, since no verification of shipping date is given, no one really knows when the plants will be there. Mine showed up a full week after my account was debited.
The real issue was dead plants, small plants, and missed plants on the order. When I sent an e-mail, the reply I got was basically one of pretty hefty insult, and a claim that you had no idea who I was. I sent a second e-mail that clarified who I was, clarified the order number and Clarified the issues. I also voiced some serious concerns about the first reply. The second e-mail was completely ignored as far as I know. I found an alternate source for the plants I wanted, and never looked back. The situation could be rectified and if it is, I will gladly say so on these boards and any others I post on.
Just like with Aquarium plants .com, When they finally made things right, I let people know. Either way it doesn't matter to me, since I do have alternate sources for hard to find plants now.
dave
Robert, I don't want to get into a back and forth over something that happened a long time ago.
I have heard many good things about your product and service. It just happens that that was not the result in my case, and I can only report my experience on the forum.
In my memory, this is the first thread I have ever commented on our dealing, other than expressing my dissatisfaction to you over the phone years ago.
I wasn't offended by the size of the plants, 'considering how well known I am here'.
I told you at the time that I would be embarrassed to send plants that minuscule out to a customer. I would have waited until I had better stock to send.
But the manner in which you spoke with me was not right, and undeserved, IMO. When people treat me in that way, I tend to avoid future contact with them which is what I've chosen to do. I'm happy to hear that you are working on your sensitivity toward people.
And I wish you the best.
Len
I have heard many good things about your product and service. It just happens that that was not the result in my case, and I can only report my experience on the forum.
In my memory, this is the first thread I have ever commented on our dealing, other than expressing my dissatisfaction to you over the phone years ago.
I wasn't offended by the size of the plants, 'considering how well known I am here'.
I told you at the time that I would be embarrassed to send plants that minuscule out to a customer. I would have waited until I had better stock to send.
But the manner in which you spoke with me was not right, and undeserved, IMO. When people treat me in that way, I tend to avoid future contact with them which is what I've chosen to do. I'm happy to hear that you are working on your sensitivity toward people.
And I wish you the best.
Len
I have ordered several times from aquariumplants.com. Slower shipping (pin wharehouse time) but nonetheless reasonable and I can also track it.
I did have a fewer problems with substituions, but they made up for it. Some plants were damaged, but these were bulbs so I did not care for the most part. Most plants recieved from them (98%) are healthy. Alot of times, they will send more than I ordered, especially if they have too much in stock. These usually end up in a not planted setup and die, but the thought is there.
Sizes are usually bigger than stated, at least IME. Good choices too. I have not had any problems getting a hold of them. Check their hours, they had odd hours when if I recall correctly.
Another place - what about petsolutions.com??? I ordered a long time ago from them and I liked them from what I remember. Not too sure about selection or prices though. If you order from them, the ship from Dayton Oh (most of the time), get a heat pack. It is now in 32F or less time here.
Just my $0.02.
Aries
I did have a fewer problems with substituions, but they made up for it. Some plants were damaged, but these were bulbs so I did not care for the most part. Most plants recieved from them (98%) are healthy. Alot of times, they will send more than I ordered, especially if they have too much in stock. These usually end up in a not planted setup and die, but the thought is there.
Sizes are usually bigger than stated, at least IME. Good choices too. I have not had any problems getting a hold of them. Check their hours, they had odd hours when if I recall correctly.
Another place - what about petsolutions.com??? I ordered a long time ago from them and I liked them from what I remember. Not too sure about selection or prices though. If you order from them, the ship from Dayton Oh (most of the time), get a heat pack. It is now in 32F or less time here.
Just my $0.02.
Aries
Has anyone ordered plants from liveaquaria.com?
The site is run by Foster & Smith. I have bought supplies from them but never anything living. I'm a little wary of buying plants from them because they seem to be skewed in the marine direction so I don't know how good their freshwater operation is. Any opinions?
The site is run by Foster & Smith. I have bought supplies from them but never anything living. I'm a little wary of buying plants from them because they seem to be skewed in the marine direction so I don't know how good their freshwater operation is. Any opinions?
Yes, I have bought 95% of my plants AND 50% of my fish from themmdbaskett said:
The only plant "problem" I had with them was in ordering java fern (3rd order for that) and they sent me a Java fern -- Windelov instead of a "regular" java. They don't even have Windelov listed on their web site
I love that fern, it's wonderful.Fish, I've ordered: Ghost shrimp, Corycats, Hammer's Cobalt Blue Lobster, Cherry Fire Shrimp, Candy Striped Pleco, guppies, couple of others. All different shipments. I had one Fire Shrimp DOA that they credited immediately and 1 black guppy male was "damaged". The guppy recovered fully and was fine. He later, however, was killed by a rogue gang of orange guppies. Poor guy.
I have never had a diseased animal from them, and they are in far better health than anything I can get at the chain places.
IME, anyhow
Roan
I have never bought from aquariumplants.con, but I have bought from three others on the internet, and the best one of all was Aqua Botanic. I have bought plants from Robert 4 times over the past year and the plants were excellent. I have something to compare it to, and I have no problem with the shipping schedule or how they were shipped.
This is my first post here. Looks like a nice forum
This is my first post here. Looks like a nice forum
