Wow!Did you ask for a refund?
Well, thanks to some mistake somewhere along the line, my payment never went through, and they still shipped the fish. They never even tried to make me pay the shipping. I had just written it off as something to get back to later, and then unexpectedly got their package the week after.
The tetras became fish food, and the shrimp died a few weeks after I got it, but that was my own stupidity.
All in all, I paid nothing, and got nothing.