BEWARE OF Arizona Aquatic Gardens!

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Originally posted by slipknottin
I never said AZ was responsible to pay for it if its Fed Ex's fault.

I said they need to file a complaint with fed ex, as they are Fed ex's customer. Joe is not, and they will not accept a complaint from him, the only thing they will do is write down if they notice the box is visibly damaged on delivery.

If they believe this is a shipping problem (which they have no proof of BTW) then they need to refund his money, and file a complaint with Fed Ex so their money can be refunded.

And yet again you attempt to bash my intelligence. If you want to make a point, you should attempt to do it by proving facts, not insulting people. Your campaign of ad hominum is really quite insulting.
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Slip, you are exactly correct. It matters NOTHING what AZGardens has on their website. They are the shipper - Joe pays AZgardens who is responsible for the bill to FedEx or whomever. As a result, AZGardens is responsible for filing any claim with FedEx and FedEx after investigating would make any restitution to AZGardens directly.

thus AZGardens needs to be the one who makes restitution to Joe - and then if they believe it is FedEx's fault, deal with Fed Ex.

me thinks Dabbler for all his years in business knows little about how FedEx and UPS work with respect to chargebacks
 
I have bought from AZ gardens and was quite happy with the condition and quantity of the product-plants only-that I recieved. What Joe recieved was a disaster and how they have dealt with it is really poor. That being said, I live in So.Cal., so the flight from AZ is less that the drive time from LAX to my home. I personally wouldn't order live animals from a company across the country due to the problems that arise in shipping that kind of distance. Az Gardens is clearly aware of this and still insists on selling to customers far away and so should bear responsibility for the loss. IMHO they should re-consider their shipping policies. Excessive shipping deaths don't do their business any good, nor their customers and most importantly - the livestock that perishes on the way. Joe, I hope things work out for you. Steve
 
I think the problem here and with AOL (as Slip previously mentioned) is not just lack of accountability, but fear of precedence. Correct me if I am wrong, but if a company takes a certain course of action on a given problem, they are then legally expected to follow suit on all problems of a similar nature. If AOL had gone to any length to fix his computer, then they would have been open to anybody (sleazy or legitimate) else that had a similar problem trying to claim for losses. Same with Joe. If they gave it to him, they would have to give it to everybody that made a (sleazy or legitimate) DOA claim. This is why owner manuals have 10 pages of safety buried into 2 pages of instructions and software licences are 20 pages long.

I think in Joes case they should have taken the loss. Sure, they may lose a % point or two in profits, but a bad rep is almost an unrecoverable postion.

Besides that, they didn't know who they were dealing with. :D
 
i would have to concur with the shipping issue; it's the seller's responsibility to file claim for any damaged item, not the customer's.

case in point: if i order from Dell and they end up shipping me a broken monitor, they don't tell me to take it up with fed ex (or whomever). and even if i do contact fed ex, they'll simply agree to help me, while cracking a big laugh at me behind the phone.

what's good service? Dell did not ship me a broken monitor, but the item was delivered to a wrong address (shipper's fault). i contacted Dell and they proceeded to ship me another monitor that same day, while they simultaneously investigate the individual who blatantly received the misdelivered order.

now, i'm not suggesting that AAG should send out a new batch of shrimps while they investigate who's cooked the first batch... just trying to state that good service is what brings the least amount of burden to the customer.
 
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Ok, sorry one last time.
You have all brought up what a company should do moraly in order to keep a good reputation with there customer base......now look at the LEGAL side, look at the contract you have approved (by buying from them), if you state in your e-mail that you want 100% live healthy fish upon delevery you have amended the contract and if they don't question your statment on your e-mail (paper trail) then they have to under contract provide you with 100% healthy fish. I have never had the argument on what they SHOULD do to be a good busness. If you read my posts you will see that I feel joe should get his cash back, and I have also stated what I would do if I was AZ. Companys protect themselves with these contracts they are legal and binding, read them. How many of you have acualty read the windows licence aggreament? For all you know it could say that Bill has the rights to all of your information on your computer. You have the right to change these contracts when you place your orders, make them work for you.
I personaly would not let the fed ex guy leave untill I have inspected the package inside, if I am receiving a shipment of live animals, so that there is a witness of the shipping company present and before you sign for it you can mark on the Waybill of damaged goods so they have a copy and you have a copy (paper trail). If you have done your part to protect yourself in these matters it would go alot easier.
Yes it is a pain but when you watch out for yourself you will win
 
Originally posted by nvision
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case in point: if i order from Dell and they end up shipping me a broken monitor, they don't tell me to take it up with fed ex (or whomever). and even if i do contact fed ex, they'll simply agree to help me, while cracking a big laugh at me behind the phone.

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Let see this one is easy you gave them an address of
nvision on the corner of 5 and Main st
They misslabled it to
nvision 12 and Last st
Of course they will ship a new one it was there fault, they have no recerver signuture and they didn't fulfill there end of the contract.
Yes they did send out a new monitor ( they knew that they would get the other one back to) so they were short stock on one monitor of a day or soor did they just redirect the mislabbled monitor to the correct address.
When Dell has there free shipping deals on then Dell is responsable for the shipping in all aspects but when you pay for shipping you are the cosingnee they are just acting on your behalf to get it out the door they are your agent on this order.
 
Originally posted by Dabbler II
Ok, sorry one last time.
You have all brought up what a company should do moraly in order to keep a good reputation with there customer base......now look at the LEGAL side, look at the contract you have approved (by buying from them), if you state in your e-mail that you want 100% live healthy fish upon delevery you have amended the contract and if they don't question your statment on your e-mail (paper trail) then they have to under contract provide you with 100% healthy fish. I have never had the argument on what they SHOULD do to be a good busness. If you read my posts you will see that I feel joe should get his cash back, and I have also stated what I would do if I was AZ. Companys protect themselves with these contracts they are legal and binding, read them. How many of you have acualty read the windows licence aggreament? For all you know it could say that Bill has the rights to all of your information on your computer. You have the right to change these contracts when you place your orders, make them work for you.
I personaly would not let the fed ex guy leave untill I have inspected the package inside, if I am receiving a shipment of live animals, so that there is a witness of the shipping company present and before you sign for it you can mark on the Waybill of damaged goods so they have a copy and you have a copy (paper trail). If you have done your part to protect yourself in these matters it would go alot easier.
Yes it is a pain but when you watch out for yourself you will win
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I hope your business does not sell over the internet or via mail order - if it does, can you please give us the name of it so we can stay away from buying from you like the plague?

And remind me if I ever visit Edmonton not to buy anything from you.

your attitude toward customer service and doing the right thing is appalling
 
Originally posted by Dabbler II

This wouldn't be a charge-back this would be a CLAIM for damaged goods
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Call and ask Fed Ex. They only accept claims from their customer. The person who recieves the product is not their customer.
 
Packages rcvd of live goods should be checked before the delivery party leaves. That way goods can be refused.
If goods are refused they revert back to the shipping party and is again there responsibilitie. They would have to file the claim with the shipping company and you would (should)rcv. your money back. In most cases of shipments we may PAY for freight
but the shipping contract is with the "Company" So the company has to file claims of damaged goods. (I'm in shipping and rcving,
so I've had some experience)
 
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