BEWARE OF Arizona Aquatic Gardens!

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Once again you dont know facts or how this works.

The shipper, in all cases, needs to file the complaint with either Fed Ex or UPS.

It does not matter to Joe if their was shipping problems, and AZ gardens knows this. They need to refund his money regardless. If they believe its a shipping problem, then they refund his money then file a complaint with fed ex or UPS.

And regardless of how nicely you say it, your saying AZ gardens is doubting a customer. A big no no in the business community, and that is probably the reason they have any complaints, resolved or not, on the BBB.
 
While monopolys are unbenifical to consumers (and stagnates economic growth) , still remember that the laws of supply and demand still rule.. For example oil.. When the prices skyrocket, demand goes down via more fuel frendly cars.... If microsoft were to increase the OS to 10000 dollars, sales would drop considerably hence losses...
 
Originally posted by isaac newton
While monopolys are unbenifical to consumers (and stagnates economic growth) , still remember that the laws of supply and demand still rule.. For example oil.. When the prices skyrocket, demand goes down via more fuel frendly cars.... If microsoft were to increase the OS to 10000 dollars, sales would drop considerably hence losses...
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Thats not always true. If it is a good you need the demand wont change. You will pay any amount of money for that good. Evidence? If you lived in Arizona nowhere near any source of Freshwater, had no car, and the only water nearby was being sold for $50 a gallon. Youd buy it.
 
You are the shipper You are the one requesting the shipping and paying for it. IE consignee

Arizona Aquatic Gardens (AAG) is not responsible for damages due to shipper's neglect, delays, breakage, freezing, or burning. These claims must be filed with the carrier. We do not accept responsibility for damages or DOA's occurring en-route. All such claims must be filed with the carrier by consignee. An immediate report to the carrier is necessary
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But on a second note with FED EX:
We will ONLY guarantee your plants, your order, and your satisfaction when your order is shipped Fedex next day. Any other shipment method is NOT.
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Joe did you ship with FED EX?
 
No, the shipper is the person shipping the product. I care less what AZ gardens claims, the complaint must be filed by both the shipper and the person who recieved it. You can not put a claim through on your own. And if it did by chance go through, unless it was a COD, the money will go back to the company or person that shipped the product.

And you do know any box that looks mangled or broken would be reported by Fed Ex on delivery? Most every company says not to accept shipment of a box that is visibly damaged. Im pretty sure this is common sense anyways, of course your going to have the fed ex guy take note of a box thats smashed up and leaking.

In all cases, Fed Ex will only accept complaints filed by their customer. In this case, unless Joe payed fed ex directly and payed Az gardens, AZ gardens is Fed Ex's customer.
 
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Ahhh I see you haven't goten to Contract Law yet. Well once you place an order you enter a contract (and this is with everything not just AZ) those are the terms and conditions. But thats ok I will end this now because it seems we both have a differance of opion. I have said my peace. I will say that you have made some good points and I think I have also. I just wanted people to keep there thinking caps on. Good luck Joe I hope you get satisfaction

Silp those quotes came from AZ's site: IE electronic contract
 
I never said AZ was responsible to pay for it if its Fed Ex's fault.

I said they need to file a complaint with fed ex, as they are Fed ex's customer. Joe is not, and they will not accept a complaint from him, the only thing they will do is write down if they notice the box is visibly damaged on delivery.

If they believe this is a shipping problem (which they have no proof of BTW) then they need to refund his money, and file a complaint with Fed Ex so their money can be refunded.

And yet again you attempt to bash my intelligence. If you want to make a point, you should attempt to do it by proving facts, not insulting people. Your campaign of ad hominum is really quite insulting.
 
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heh, its cool, I get enough flak on a day to day basis that Ive developed quite thick skin. ;)
 
Originally posted by Dabbler II
I am not trying to deflect blame, I am trying to let people see the whole picture. To many times at this and other forms the blinders are on and there is only one way of thinking "I am right they are wrong" type of thinking. Every story does have 2 sides. I am also a business owner and I deal with customers on a daily basis. I am just giving my 2 cents worth and when something goes wrong on my end I have to do the leg work to see where the problem went wrong IE shipping, staff or what ever. Yes for the time being Joe is out the 100 bucks or so But was it AZ'S fault or the main shipper or was some one else involved????? In busness you can't just hand money back to everyone who cries wolf, you have to investage, find the problem, then fix the problem. Otherwise you might as well close the doors to your shop.
Sometimes these things do take some time.
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Uhhh sorry Dabbler - but you are wrong. In the spirit of good customer service, the business should take care of the problem and then if they want to try and shift blame and recover from their shipper, they can do that later. Guess you never heard the old adage that for every problem that occurs, the person complaining will tell 20 folks. I am sure on this board alone AZgardens has lost more than that in potential customers. its much better to fix the problem upfront. And no, it does not take time to do that.

PS - before you tell me to run my own business for 15 years - Please note that over the course of my career, I have managed a $15 million business for 7 years and was Vice President (with two of my responsibilities being Customer Service and Purchasing) of a $300 million business for 4 years. I will tell you that you would get failing grades on customer service - and if you handled a problem on something you sold me like AZGardens has to Joe, you would not get another piece of business from me.
 
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