BEWARE OF Arizona Aquatic Gardens!

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Originally posted by slipknottin


Any decent company would take a hit in profit to make a customer satisfied. If you create meaningful relationships with customers you are almost guranteed their return business, and they're recommendation of your business to friends and family. You upset one customer, youve not only lost all his future business, but youve lost the business of many people.

Sorry... Im a business major, I love this stuff :D
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I agree wholeheartedly - see my two examples above of ABOVE AND BEYOND customer service. These companies will always get my business for their caring attitude
 
Originally posted by Dabbler II
Well I have re-read all the posts in this thread ( a few times) and I didn't know that you had already dealt with one of the owners. they have only hade 7 complantes in 36 months all seemed to have been resolved (one delayed but still resolved) So for your sake I hope yours does too. You have to admit that the shape of the shrimp is a little on weird side (cooked) was it caused by the packaging or was it done by the shipper with improper storage (placed by a heater????) or was the shipment tampered with. Peter might be checking this out before anything is finalized to see where he should place the blame. You might give it some time another week maybe for it to show up on your card, and yes he could be very busy and he will fix the problem with your account.
Good luck
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Boy Dabbler, if your address wasn't in Canada, I would have suspected by now that you work for or are good friends with the folks at AZgardens.

Please, their customer service was clearly poor. Why are you trying to deflect the blame elsewhere?
 
I am not trying to deflect blame, I am trying to let people see the whole picture. To many times at this and other forms the blinders are on and there is only one way of thinking "I am right they are wrong" type of thinking. Every story does have 2 sides. I am also a business owner and I deal with customers on a daily basis. I am just giving my 2 cents worth and when something goes wrong on my end I have to do the leg work to see where the problem went wrong IE shipping, staff or what ever. Yes for the time being Joe is out the 100 bucks or so But was it AZ'S fault or the main shipper or was some one else involved????? In busness you can't just hand money back to everyone who cries wolf, you have to investage, find the problem, then fix the problem. Otherwise you might as well close the doors to your shop.
Sometimes these things do take some time.
 
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Hey Slip once you have your buisness major and have been doing buisness for 15 Years I think you will have a little different view(not trying to talk down to you just stateing a fact). You may have the book smarts but real life experance is where you realy learn. It prob won't hurt AZ if they refund his money and maybe send him a new shipment of shrimp (and for the record I would do this if it was my fault) but if you do this for everyone who say "I got dead fish" then people will take advantage of it. That is if you don't investagate first.
 
Originally posted by Dabbler II
Hey Slip once you have your buisness major and have been doing buisness for 15 Years I think you will have a little different view(not trying to talk down to you just stateing a fact). You may have the book smarts but real life experance is where you realy learn.
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Uh, Ive been working at my family run business for the past 8 years. Find me any person who owns a successful business and doesnt think satsifying the customer is their most important goal. This is not "book smarts", this is the only way to successfully run a business.
 
Dabbler has a point on bowing to every whim. I spent a number of years in the restaurant business and...come on, how easy is it to say you're food is cold, etc...to get a reduced bill or whatever!
HOWEVER, customer satisfaction has to be a priority and IMO, AZ is responsible to find out why that shipment was bad. Refund Joe the $ and take it from the guilty party. Seems AZ would have a reliable shipping co. to begin with.
 
Bow to every whim? I hardly believe sending him dead shrimp is his responsibility.

If your company is responsible for a mistake, you do everything you can to fix it. If there is a chance that someones food is cold, you fix it. If you know for a fact that it isnt cold then you dont. You always need to give the customer the benefit of the doubt. AZ gardens isnt doing that.
 
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Slip I am not questioning if Joe is honest and yes he should be compsated BUT by who. I do beleve you can chose who you want to ship with with AZ. Also once it leaves AZ's shipping dock they have lost controle of there product that is why there is the disclamer for the shipping. If it was a shipping problem you should be chaseing the shipping company not AZ as it isnt AZ's fault if the shipper mishandled the package that is where the shipper takes responsablity. Like I said earlier you have to find out where the package was mishandled.
Another thought if you buy an aquarium for "Jim's aquarium mail order shop" . He boxes it up with sytrofoam and everything he loads it up on Bob's trucking to get it to you. Then it arives at your door you open the box and find nothing but broken glass. Who do you go after? BOB or JIM? You see I would go after Bob first chances are it broke on the trip to your house, if I couldn't get any where with with Bob then I would talk to Jim.

I am just saying chances that AZ filled Joes order with Dead and cooked shimp is highly unlikely (you have to be dence to do that) you have to look at all other options of where this package went.

This could be what Peter is thinking, that Joe is trying to rip him off because of the "unreal" shape the fish and shrimp did arrive in.
 
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