WTF...How rude!

[amosf]

sorry, i should also add IMO i don't think its his responsability to teach people how to care for fish.

You can't expect the breeder to teach everything, but they can suggest the buyer do some research. And they should offer some advice when asked. As for being rude, well, that is not doing themselves any favours. If they are helpful then they are more likely to get return business or some good word/mouth PR.

So it's his own problem in the end.

 

[aussienative]

So, you expect no after sales service on the car? Would you expect them to give any advice later if you ring them up to ask about some problem you are having with the car? Like what oil or brake fluid to use?

Sure, they might not teach you how to drive, that's what a drivers license is for, and they probably would sight that when you buy. But specific help for that particular product is certainly expected. Indeed you get a warranty with the car. Good breeders stand behind their product as well...

I think your kind of getting my point, but not really.

I'm talking about absolute basics here.

You should know how to drive before buying a car

You should know how to care for fish before buying them

I agree that certain questions such as what they have been fed, what else can i feed... he should give advice on.

what to do while your on holidays isn't one of them, its common sense..... buy an auto feeder or get someone to come round and feed them :idea:

 

[aussienative]

You can't expect the breeder to teach everything, but they can suggest the buyer do some research. And they should offer some advice when asked. As for being rude, well, that is not doing themselves any favours. If they are helpful then they are more likely to get return business or some good word/mouth PR.

So it's his own problem in the end.

Agree totally

 

[Yoemen]

ok, however this isn't basic fish care. This individual didn't know how deal with his fish during a long term absence. This seems like the kind of problem a breeder would be an excellent source of info on. It would be like asking the car dealer what the best brand of oil/gas to use in a new car.


Oh yeah, and I don't think this guy was joking.....

 

[aussienative]

ok, however this isn't basic fish care. This individual didn't know how deal with his fish during a long term absence. This seems like the kind of problem a breeder would be an excellent source of info on. It would be like asking the car dealer what the best brand of oil/gas to use in a new car.

Oh yeah, and I don't think this guy was joking.....

:idea: Refer to the owner's manual lol

 

[ent007]

Actually, most killifish breeders that I have talked with are pretty helpful because the hobby is their passion. I found a guy through the Canadian Killi Club and him and one of his associates were really great with all my questions and my follow up questions as well. Killifish is such a dedicated hobby most serious breeders are part of a club or association and are happy to teach you anything they can about the hobby.

These are fish you won't find in your LFS so I would expect them to give you any info you need as you would expect from a responsible breeder of any animal. There are some great Killi forums out there, PM if you want I'll send some links.

I just got my first A. Australe, A. Bivattitum Fung, F. Garneri Akure / and Lafia, as well as Scriptaphyosemion guignardi Soughette so let me know if I can help .

I'll try my best.

NB

 

[Star_Rider]

here is a point some may have missed.

many breeder sell fish to individuals..but the bulk of thier business it with the outlets that ourchase large quantities of his product.

you buy 2, maybe 3-4 fish from him..the main source of his income is purchasing hundreds if not thousands.

some breeders prefer to sell to individuals..but really where does this person need to place most of his/her energy?

I would venture to guess it wil be to the source that provides the volume of their income.

while I don't personally condone a precieved rude comment..I understand that the breeder may not have time to reply to my comment.

personally I feel if they respond atleast respond with a dignified response..
but that is my choice...this breeder makes his/her own choice.

take it for what it's worth and move on..his response may elicit a response from you..you can either call him to the carpet or not deal with this person.

 

[ent007]

Good points, but I'm not sure how many killibreeders sell to stores at all?

In the general sense I absoulutley agree with your points thogh.

 

[Reddog80p]

Plain and simple I believe there are people who care for pets and their well being and people who are only concerned with getting stock in and out. How hard it it to say get an automatic feeder or have someone feed your fish for you. This guy was a plain old jerk. Anyone who breeds pets, with the pets best interest in mind would have taken 2 minutes to help someone who is less experienced. I also run a business and even if someone asked me a question that I had no clue about I would recommend someone who I thought would. The only dumb question is the one not asked IMO.

 

[Mgamer20o0]

sorry, i should also add IMO i don't think its his responsability to teach people how to care for fish.

He's probably had hundreds of people asking these sorts of basic questions and you coped the brunt of it.

The truth is when some people are stocking with 20c fish they don't care if it dies or isn't looked after properly.(that statement was in no way aimed at you )
When people want to stock with $100+ fish.....the research is done and it is cared for correctly.

it isnt his responsibility to tell people how to take care of their new fish. when you pay for your fish and you get it the transaction is over. the seller doesn't owe him any more then that. he did what he said he would do. i know its hard for some of you to understand. if he wants to say screw you when you ask them for help o well. if someone buys one of your dogs for the breeders that been posting here and wanted to take it back because he wasnt happy with your help you might do it but you dont have too.

on the other hand this is very bad customer service. you dont have to provide any customer service. if you do help people they will more likely buy from you again and tell others. you are doing it because you care for the dog or fish or what ever and might want them to buy from you again or tell other people about it.