How misinformed you people are. I am the Merchandise Supervisor over pets (as well as paper and chemicals) at my Wal mart. My water quality is probably better than more of your home set ups. We run HUGE sumps with a constant drip and massive bio wheels in the sump. As far as what we can and can't order, that's determined by the vendor. I would love to be able to order what I want but Blue Springs (my areas vendor) only supplies so many different types of fish. But I'm in control of the quantity that is sent to me on a weekly basis. I don't exactly follow the home office game plan because certain types of fish don't sell all that well in my area. I have had customers come in looking for a specific fish and 1 phone call the the area supervisor with Blue Springs and I had it on the next weeks order. As far as care of the fish, yes that is mostly determined by the management of the department as well as the associates working there. I take excellent care of my fish but then again, I'm also a hobbyist.